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Welcome to our website( ,if you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and condition of use which together with our privacy policy govern Travels Moon  relationship with you in relation to this website

The term 
“Travels Moon" or 'us' or 'we' refers to the owner of the website whose registered office is 30 Anxe Palika Palace, New Delhi Near Rama Krishan Asharam  Metro Station Punchkuian Road New Delhi 110002, our company establishment’s years 2007.The term 'you' refers to viewe of our website

The use of the website is subject to the following terms of use:-

The content of the pages of this website is for your general information and use only ,it is subject to change without notice

Travels Moon shall provide you ("User") travel-related information, pricing, availability and reservations for hotels, holiday packages, bus and car rentals across cities and rural areas throughout India ("Service"). This Service may be availed by the User in India at any time during the year as is offered by various third party vendors like Buses, hotels, etc. ("Service Providers").

1.       Neither shall Travels Moon  be responsible for the delay or inability to use the website or services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained from Travels Moon , whether based on contract, tort, negligence, strict liability or otherwise. Further, Travels Moon shall not be held responsible for non-availability of the website during periodic maintenance operations or any unplanned suspension of access to the services that may occur due to technical reasons or for any reason beyond Travels Moon’s control. The user understands and agrees that any material and/or data downloaded or otherwise obtained from Travels Moon  is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or any other loss that results from such material and/or data.

These limitations, disclaimer of warranties and exclusions apply without regard to whether the damages arise from (a) breach of contract, (b) breach of warranty, (c) negligence, or (d) any other cause of action, to the extent such exclusion and limitations are not prohibited by applicable law.

The maximum liability on part of Travels Moon  arising under any circumstances, in respect of any services availed, shall be limited up to a maximum of the refund of total amount received from the customer for availing the services less any cancellation, refund or others charges, as may be applicable. In no case the liability shall include any consequential loss, damage or additional expense whatsoever neither we nor any third parties provide any warranty of guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials may contain inaccuracies or errors and we exclude liability for any such inaccuracies or errors to the fullest extent permitted by low.

2.       Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable it shall be your own responsibility to ensure that any product, services or information available through this website meet your specific requirements

3.       This website content material which is owned by or licensed to us. This material includes, but is not limited to, the design. Layout, look appearance and graphics. Reproduction is prohibited other then in accordance with the copyrights notice, which forms part of these terms and conditions

4.       Unauthorized use of this website may give rise to a claim for damages and / or be a criminal offence.

5.       Your use of this website and any dispute arising out of such use of the website is subject to the laws of India of the regulatory authority

6.       We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time


1.      The arrival and departure timings are scheduled departure and arrival timings. Buses may be delayed or pick up points changed, due to unavoidable reasons like traffic jams etc. passengers are requested to call and reconfirm their pick up point and time of pick on the service provider contact number mentioned on the ticket date of journey

2.      Changes to the origin and / or destination of travel and customer name changes are not permitted

3.      Passengers are required to furnish the following at time of boarding the bus. Failing to do so, they may not be allowed to board the bus

4.      A copy of the ticket (A print of the ticket or the print out of the ticket e-mail)

5.      Photo identity proof showing the 'Date of Birth' information that wan provided while making the reservation on the net

6.      A ticket is non transferable. if a ticket is presented by someone other than the person entitled to be carried there under or to refund in connection there with, Travels Moon or any of its travel partners shall not be liable to the person so entitled, if in good faith it provides carriage of makes a refund to the person presenting the ticket

7.      Travels Moon shall not be liable to make good the loss of the goods or property of passengers for any of the acts, events, incidents what so ever beyond the control of the company

8.      The trip is subject to cancellation or postpone due to breakdown of the vehicle or insufficient passengers for the trip, baggage and luggage will be book at owner's risk.

9.      In the event of cancellation of a bus / service trip Travels Moon will assist the passenger in providing an alternative similar service subject to availability. In case an alternative is not available, then bus assistance shall be liable to the passenger only to the extent of refunding the sum paid to the passenger for the price of the ticket

10. Passenger hear by consent to receive communications by SMS or calls from Travels Moon with regard to services provided by them

11. The bus operator reserves the right to change the customer's seat number

12. The cancellation policy is subject to change at the last minute & is at the discretion of the bus operator

13. Same day cancellation is not allowed

14. Cancellation will be done twenty four (24) hours prior to the scheduled time for a fee of Rs.100/-per person per segment per event.

15. Partial cancellation not allowed 

16. All refunds would be processed through cheques only.

Refund & Cancellation for Tour Packages 

There is no Contract between the company and the client until the company has received the initial deposit amount per person as specified for each tour package. The full payment must be received in accordance with procedures laid down under Payments Terms. If not paid in that time, the company reserves the right to cancel the booking with consequent loss of deposit and apply scale of cancellation charges as mentioned in the cancellation policy hereunder.

  • To terminate the Contract after acceptance of the deposit but prior to the Commencement of Tour without assigning any reason whatsoever. In the event, the Company terminates the Contract; the company shall refund the initial deposit amount without payment of any interest.
  • To amend, alter, vary or withdraw any tour, holiday, excursion or facility it has advertised or published or to substitute an Independent Contractor of similar class if it is deemed advisable or necessary. In either case, the Company shall not be liable for any damage, additional expense, or consequential loss suffered by the Clients or for any compensation claims made.
  • It is clear understanding between either parties that any loss arising on account of cancellation of flight / train / bus tickets booked by the Clients; either through the Company or on his/her own or through a third party; the Company shall not be liable for such losses or additional expense, or consequential loss suffered by the Clients.
  • No person other than the Company, in writing, has the authority to vary, add, amplify or waive any stipulation, representation, term or condition in this brochure.
  • In the event of the Company exercising its rights to amend or alter any of the services as mentioned in the itinerary, after such tour or holiday has been booked, the Client shall have the right:
  • To continue with the tour or holiday as amended or altered.
  • To accept any alternative tour or holiday which the company may offer.
  • In either of these above cases the Client shall not be entitled to, or the Company shall not be liable to the Client for any damage. Additional expense, consequential loss suffered by him or to pay any amount as refund.

Amendments / Cancellation By the Client


  • If the Client is willing to amend or cancel his/her booking because of whatsoever reasons including death, accident, illness, or any other personal reasons including non-payment of the balance payment, the Company is liable to recover Cancellation charges from the Client. All cancellations are to be communicated in written and advance amount is non refundable, besides the forfeiture of the deposit amount of the tour, a further charge will be levied as follows:-
  • 30 days prior to departure of the tour, advance amount is non refundable, advance will be charged.
  • 30 days to 15 days prior to departure of the tour 50% of total tour cost.
  • 14 days to 07 days prior to departure of the tour 75% of total tour cost.
  • 07 days to 01 days prior to departure of the tour 100% of total tour cost.
  • There will be no refund for NO SHOWS.
  • Any amendment in the original booking has to be given to us in writing. All changes will be processed only after the receipt of the same by the Company. However, if any of the amendment requests results in cancellation of one or more services, then the Company is liable to recover cancellation charges as indicated in the above-mentioned table.
  • The above-mentioned cancellation charges are applicable only against the main Tour and optional tours published by the Company. If the Client has booked any other services such as air / train tickets or any third party product, then the Company is liable to recover cancellation charges as per cancellation terms of respective airline / railways or the cancellation terms of respective third party. The Company is also liable to recover its service charges against booking and cancelling such services for the Client.


Thank you for using (Travels Moon) !


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Contact Details
Head Office: Sector-1, Vaishali, Ghaziabad Uttar
Pradesh- 201010

Branch Office: 31 Anxe, Palika Place, Near Ramakrishna
Ashram Marg Metro Train station punchu kuaiyan Road
ND110001, Near Pilor No 11

Mobile No: - 091 - 9873797716, 9999341346, 9971450530
Telephone No: - 011-65651577
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